China Test_EUC Support Analyst - KC

🔍 Shanghai

📁
IT & Change Management Services
📅
Apr 02, 2021 Post Date
📅
SHA00040 Requisition #

About Schroders
We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 4,000 people on six continents. And we’ve been around for over 200 years but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper.

 

The team and you
The China based APAC Technology Infrastructure team provides end users support and operations for all infrastructure components primarily in Shanghai and cover Beijing as backup where needed. You will be working very closely with rest of APAC and UK teams in ensuring all the user problem were resolved on time and service level are maintained according to the SLA adhere to industry best practices and Group IT standard , reporting to the local EUC lead and APAC User Services lead in Singapore. You will be also working with 3rd parties, suppliers and other Schroders teams to achieve the visions laid out.

 

What you’ll do

  • To provide the full spectrum of end user support at a local level covering all IT infrastructure components in use by the end user that includes desktop, laptops, printers, faxes, telephone lines, mobile, Audio Video and applications installed on the infrastructure and end points
  • Maintain software installation procedures and manuals, and inventory of IT equipment using appropriate IT inventory management systems, ensure equipment and service agreements are kept under warranty/support and manage equipment refresh cycle
  • Provide basic server and network support with the guidance from backend team to maintain a stable sever and network infrastructure in the region and participate in BCP, DR tests
  • Participate in infrastructure and EUC related technical explorations and advisory to end users
  • Liaise with support vendors for maintenance, support or issues resolution
  • Working with other teams such including Service Desk, Platforms, Information Security and End User Services
  • Proactively own incidents, problems or issues adhering to SLA’s and OLA’s where relevant
  • Utilise, update and create and Standard Operating Procedures and other documentation, Share knowledge with the local and regional EUC operations team
  • Work using Service now to update incidents and requests
  • Weekend work and being on-call will be required

The knowledge, experience and qualifications you need

  1. Hardware experience
    1. Lenovo laptops X and T series
    2. Xerox Printer and Equitrac secure printing
    3. Plantronics headsets
    4. Logitech desktop Webcam camera
    5. Server and network hardware
  2. Software / Tools
    1. Windows 10
    2. MS Office 2016 / Office 365, Outlook & Exchange
    3. Microsoft O365 suite (Teams, OneDrive, SharePoint and others)
    4. Skype for business
    5. Cisco AnyConnect, Citrix
    6. Sophos, MS Defender, Appsense or other Antivirus products
    7. MobileIron, Intune or related MDM technologies
    8. Experience in Server OS will be added advantage
  3. Business applications
    1. Aladdin, Oracle, Sales Force, Nexus, Bloomberg, Factset, WIND,Haitong PB.

Having experience in any of above applications will be added advantage

 

The knowledge, experience and qualifications that will help

  • 5+ years of relevant experience in end users support
  • Bachelor’s degree in Programming, Computer Science or related field
  • Experience of working in the financial sector
  • Experience of working within the ITIL Framework
  • Experience of ServiceNow
  • Languages - Mandarin, English both written and spoken

 

What you’ll be like

  • A keen team player with the ability to work across time zones
  • Desire to care about the details
  • Committed to deliver innovative solutions
  • A great problem solver
  • Customer centric
  • Self-motivated and enthusiastic
  • Able to be flexible and work under pressure and with tight deadlines
  • Willing to learn and willing to train

 

We’re looking for the best, whoever they are

Schroders is an equal opportunities employer. You’re welcome here whatever your sex, marital status, ethnic origin, sexual orientation, religious belief or age.

 

As above 

For applicants applying for positions with Schroder Investment Management North America Inc. (SIMNA):
SIMNA endeavors to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the SIMNA HR Team at SchrodersUSRecruitment@Schroders.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
SIMNA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Please view SIMNA’s EEO POLICY STATEMENT. If you’d like more information on your EEO rights under US law, please view EEO IS THE LAW POSTER, EEO IS THE LAW POSTER SUPPLEMENT and PAY TRANSPARENCY POSTING.